Privacy Policy

Privacy Policy & Cookie Information

We are committed to safeguarding the privacy of our website visitors and service users. Here we explain our online information practices and privacy policy.  This policy together with our terms & conditions and any other agreement between you and us sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by South Downs Venison & Game. If we make changes to this policy, we will notify you by updating this statement on our website. Our registered office is: South Downs Venison & Game Ltd., The Old Smithy, Manor Farm, Duncton, Petworth, West Sussex GU28 0LT.

What information do we collect?

We may collect and process the following data about you in the following ways:

When you use our site, we may gather information like your name, your email address, delivery and billing addresses and your phone number etc. This can be when you place an order, create an account, sign up for a discount or a newsletter or enter one of our competitions. Any information you hand over from the account or checkout pages reaches us fully encrypted through an SSL – a special security layer added to your account and checkout pages. On some pages, you can submit information about other people. For example, if you order a gift online or on behalf of another person and want it sent directly to the recipient, you will need to submit the recipient’s name, address and phone number.

What information don’t we collect?

Credit/Debit Card Information – we use third-party payment processors to handle this information securely. None of your Credit/Debit card information is stored anywhere on this site or by South Downs Venison & Game.

How we use your information

We use your data for the following purposes:

Name & address – to send you your purchases from our site.

Email address – to send you order confirmations, updates, delivery progress and refund updates. We would also use your email address for newsletters and offers etc. if you opt in to receive these.

Phone number – to send update texts regarding delivery information. We may also use your number to contact you if there are any issues with your order. We will never use your phone number for any other purpose.

Password – this is your unique security to access your account, your orders, your account preferences and to enable you to edit your account settings as and when you wish.
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order, such as providing the delivery address to a third-party courier to deliver your purchase.
We do not, and will not, sell any of your personal data to any third party. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.

Gifting and gift vouchers – we use the information you provide about someone else when placing an order only to email the gift voucher to the recipient or to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

Newsletter and marketing material

We want to make sure that we only contact you if you want to hear from us. Ticking the box to opt-in or adding your email address to our newsletter request form will mean that you are signed up to receive our emails. Our emails include product updates, offers and promotions, cart abandonment alerts and requests to leave online reviews on our website. However, if you do change your mind and decide you do not wish to receive the South Downs Venison & Game newsletter, new product launches or offers, you can unsubscribe by emailing us at info@southdownsvenison.co.uk.

Online reviews

After making a purchase at the checkout you may be asked to leave a review with Google Customer Reviews.

Cookies

Cookies are small pieces of information in the form of text files that are sent to your browser from our web server and are stored on your computer. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.  There are essentially 3 different types of cookies that we use.

Essential cookies – These cookies allow you to browse the South Downs Venison & Game website, search for products, and add and save items to your basket.

Non-essential cookies – These cookies help us improve your experience on the site, for example by allowing us to show you alternative product suggestions based on the products you view.

Analytics and marketing cookies – Analytical cookies monitor how you use our site and help us identify areas where we can improve the site. Marketing cookies are used when you visit the site via our emails and give us visibility of how you found our site.

If you wish, you can set up your computer so that it rejects cookies and you will find instructions on how to do this at www.allaboutcookies.org. Please note that in doing so, in common with other online shopping sites, this may impact some of the functionality of our site.

By using our site, you consent to our privacy policy and the use of cookies.

Analytics

We use a 3rd party analytic platform to bring together order, customer and products data so we can make informed decisions about our services and how to improve it.

Social networks

At South Downs Venison & Game we use communication tools to share links with social networks such as Facebook, Twitter and Instagram. If you click on these features, such as a “share” button, the company providing them may collect your IP address, which page you are visiting on our site and may place cookies when you are connected into their services. Your interactions with these features are governed by the privacy policy of the company providing it. For more information on the cookies used by these websites, you can refer to their specific privacy statements (e.g. Facebook Data Policy).

Changes to our privacy policy

Please note that we may update or change this privacy policy. If we revise our privacy policy, we will post those changes to this privacy statement, and to other places we decide are appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If we make any material changes we will notify you by means of a notice on this site prior to the change becoming effective.

Our commitment to data security

To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Your rights and how you can access or correct any of your information

We want to make it as easy as possible for you to exercise your rights regarding the data we hold about you. You have the right to:

If you wish to exercise any of the above rights, please contact us using the contact details below.

Protecting your data is of the highest importance to South Downs Venison & Game. If you have any questions about how we use your personal data that are not answered here, or if you want to exercise your rights regarding your personal data, please contact us:

Email us at info@southdownsvenison.co.uk

Or, write to us at Online Enquiries, South Downs Venison & Game Limited, The Old Smithy, Manor Farm, Duncton, Petworth, West Sussex  GU28 0LT

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

Privacy policy updates

This policy was last updated August 2018.